Legal Information

HelixFrontSystems (Calle Reyes Católicos 26, Piso 4 A, Parla, Madrid, Spain, Spain) is committed to protecting your privacy and ensuring the security of your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

1. Data Controller

The data controller responsible for your personal data is HelixFrontSystems, located at Calle Reyes Católicos 26, Piso 4 A, Parla, Madrid, Spain, Spain. For any privacy-related inquiries, please contact us at [email protected].

2. Data We Collect

We collect personal data that you voluntarily provide to us when you:

• Fill out our contact form (name, email address, and any information provided in your message)
• Subscribe to our newsletter (email address)
• Request a quote or service (business contact information and project requirements)

3. Purpose of Data Processing

We process your personal data for the following purposes:

• To respond to your inquiries and provide requested information
• To deliver the services you have requested
• To send you marketing communications (only with your explicit consent)
• To comply with legal obligations

4. Legal Basis for Processing

We process your data based on:

• Your consent (Article 6(1)(a) GDPR)
• Performance of a contract (Article 6(1)(b) GDPR)
• Our legitimate interest in responding to inquiries (Article 6(1)(f) GDPR)

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are typically retained for 2 years unless a business relationship is established.

6. Your Rights

Under the GDPR, you have the following rights:

• Right of access (Article 15)
• Right to rectification (Article 16)
• Right to erasure (Article 17)
• Right to restriction of processing (Article 18)
• Right to data portability (Article 20)
• Right to object (Article 21)

7. Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data, including encryption, access controls, and regular security assessments.

This Cookies Policy explains how HelixFrontSystems (Calle Reyes Católicos 26, Piso 4 A, Parla, Madrid, Spain, Spain) uses cookies and similar technologies when you visit our website.

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

2. How We Use Cookies

We use cookies for the following purposes:

• Essential Cookies: Necessary for the website to function properly (e.g., session cookies)
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Allow the website to remember choices you make

3. Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site.

4. Third-Party Cookies

We may use third-party services that set cookies on your device. These include:

• Google Analytics (for website analytics)
• Social media plugins (if you choose to share content)

At HelixFrontSystems (Calle Reyes Católicos 26, Piso 4 A, Parla, Madrid, Spain, Spain), we strive to deliver high-quality services that meet your expectations. This Refund Policy outlines the conditions under which refunds may be issued.

1. Service Delivery

Refunds are evaluated on a case-by-case basis according to the project milestones and deliverables outlined in the service agreement.

2. Eligible Refunds

You may be eligible for a refund if:

• The service was not delivered as specified in the agreement
• There were significant deviations from the agreed-upon scope without prior consent
• The project was cancelled before work commenced

3. Non-Eligible Refunds

Refunds may not be issued if:

• The service has been fully delivered and approved
• The cancellation occurred after significant work has been completed
• The request is made after the agreed-upon refund period (typically 14 days from project completion)

4. Requesting a Refund

To request a refund, please contact us at [email protected] with your project details and reason for the refund request. We will respond within 5 business days.

These Terms of Service govern your use of services provided by HelixFrontSystems (Calle Reyes Católicos 26, Piso 4 A, Parla, Madrid, Spain, Spain). By accessing or using our services, you agree to be bound by these terms.

1. Service Agreement

All services are provided under a separate service agreement that outlines the scope, deliverables, timeline, and payment terms. These Terms of Service supplement but do not replace the specific service agreement.

2. Payment Terms

Payment terms are specified in the service agreement. Generally, we require:

• A deposit of 50% before work commences
• Remaining balance upon project completion
• Late payments may incur additional fees as specified in the agreement

3. Intellectual Property

Upon full payment, all intellectual property rights for the delivered work are transferred to the client. HelixFrontSystems retains the right to display the work in its portfolio unless otherwise agreed.

4. Confidentiality

Both parties agree to maintain confidentiality regarding all proprietary information shared during the course of the project.

5. Limitation of Liability

HelixFrontSystems shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services, except as explicitly stated in the service agreement.

6. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Spain. Any disputes shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain.